SHIPFIWI EXPRESS

UNKNOWN PACKAGE FEE POLICY

Effective Date: 2026

To help us identify and process packages efficiently, every customer is responsible for ensuring that their correct ShipFiwi Express mailbox number is included with their shipping address.

1. Required Mailbox Number

Customers must place their correct mailbox number on Line 2 of the shipping address when ordering online.

The mailbox number allows ShipFiwi Express to correctly identify the customer associated with an incoming package.

2. Unknown Package Fee

Effective 2026, an Unknown Package Fee of JMD $800 will apply to packages received without sufficient information to identify the intended customer or account.

This may include packages where:

• The mailbox number is missing

• The mailbox number is incorrect

• The customer information cannot be matched to an account

• The package does not contain sufficient identifying information

3. Customer Responsibility

Customers are responsible for entering their shipping information correctly when placing orders.

ShipFiwi Express is not responsible for delays or additional charges resulting from incorrect, incomplete, or missing customer information supplied by the customer.

4. Processing

Where possible, ShipFiwi Express may attempt to identify the owner of an unknown package using the information available on the package and within our records.

The Unknown Package Fee may apply regardless of whether the package is eventually identified.

5. Release of Claimed Unknown Packages

Once an unknown package has been successfully claimed and ownership has been verified, customers should allow approximately 2–3 weeks for the package to be released.

This processing period allows ShipFiwi Express sufficient time to verify the package, update shipment records, complete the necessary internal processing, and ensure that the package is correctly assigned to the customer’s account.

Claiming an unknown package does not guarantee immediate release or collection.

Any applicable Unknown Package Fee, shipping charges, storage fees, or other outstanding charges must be settled before the package can be released, where applicable.

6. Avoiding the Fee

Customers are strongly advised to verify that their full shipping address and correct mailbox number appear on every order before completing their purchase.